Point one queue at a ModulX number and the agent is answering real calls in weeks. Once you've seen it run and you have the numbers, you decide whether Phase 2 happens at all — the deeper build is a choice you make later, not a commitment you make now.
No demo, no calendar. Ask it here and I'll answer by email — usually the same day.
I'll come back to you by email, usually the same day.
Want to hear the agent in the meantime? Request a demo call.
What normally kills these projects
Live on a forwarded number in weeks. Phase 2 only starts if you decide it earned it.
No migration, no new stack. Your lift is access and a few hours of review.
We read your transcripts. You don't have to teach us contact centers.
Build fee, monthly retainer, per-minute usage. No seats, no minimums.
Most voice AI projects ask you to buy the whole programme before a single call gets answered. We split it. Phase 1 gets a working agent onto real calls in weeks on a parallel path, with nothing in your stack touched. Then you look at the numbers and decide whether the deeper build is worth doing — plenty of floors never need it.
A working agent on real calls, without touching your systems. This is a complete engagement on its own.
The deeper integration — started only if you decide Phase 1 earned it.
Narrow on purpose. An agent that does three things correctly beats one that does nine badly and puts your license at risk.
After hours, weekends, and every spike your agents can't absorb — answered in under a second instead of abandoned.
Right-party contact on the accounts nobody gets to. Consent status and call windows enforced on every attempt.
Payment taken through your processor, disposition written back to your CRM. Nothing gets re-keyed in the morning.
Most of the value sits in work your floor already does by hand — scoring calls, coaching agents, building reports, chasing root cause. The same transcripts that run the agent run all of it. Each of these stands alone — you can buy any of them without a voice agent anywhere near your floor.
Your team samples two percent and hopes it's representative. Every call gets scored against your own scorecard, with the ones a human should actually hear flagged for review.
Objection handling, disclosure misses, dead air, tone — drawn from that agent's real calls. Supervisors walk into one-on-ones with evidence instead of anecdotes.
Your wallboard shows handle time and abandons. This shows what people actually said — by queue, by agent, by day, next to the numbers you already track.
Plain questions, answers in seconds. "Why did repeat contacts jump last week?" without waiting on a reporting request.
Summaries, dispositions, follow-up emails and texts, ticket creation — generated from the call instead of typed by the agent after it.
Why people are really calling, what's driving repeat contacts, and which new issue is building before it shows up in your volume.
Most voice AI vendors have never run a floor. They'll demo a smooth conversation and go quiet when you ask about disclosure timing, dispute handling, or what happens when the API times out mid-call.
I've spent two decades inside contact centers at the VP level — including a single site running 1,100 FTE across 11 lines of business. That's why the scoping works: reading your transcripts isn't research for me, it's the job I've done for twenty years.
Built on SOC 2 Type II compliant infrastructure. Card data is never captured or repeated by the agent, disclosures are enforced by configuration, and every call leaves a timestamped record you can hand to an auditor.
Payment goes through a secure link or a handoff to your PCI-compliant processor. The agent's job ends at "here's the link."
Disclosures, consent status and call windows are enforced by config — not left to the model — and logged on every attempt.
Disputes, cease requests and attorney representation transfer to a human immediately. You decide what it never handles alone.
Discovery and transcript review, agent build, script and disclosure configuration, API integration, pilot tuning.
Monitoring, transcript review, prompt and script tuning, change requests, support.
Per connected minute at cost plus a transparent margin. Volume tiers reduce the rate.
Add-ons — QA scoring, AI coaching, data analysis — are quoted separately and can run without a voice agent in place. Exact numbers get quoted on the call; they depend on volume, integration depth and how many queues you're covering.
Enter your details and the agent calls you back in under a minute. Interrupt it, talk over it, take it off script — that's the point. Everything you enter comes to me as well; that's the trade for the demo.
Answer when it rings — usually inside 60 seconds.
Didn't come through? Schedule a free consultation and I'll sort it out.